|
SPECIAL OFFERS!
|
Terms and Conditions
Terms and Conditions ‘We’ ‘Our’ and ‘Us refers to The Hirers Mr and Mr B Keane ‘You’ and ‘Your’ refers to the persons named on the booking form Once you have made a provisional reservation with us, we require you to complete our booking form. This must be signed by the first named person on the booking (the party leader). The party leader must be at least 18 and authorized to make the booking on the basis of these booking conditions (including any separate terms shown on the villa description) by all persons named on the booking form, including those substituted or added by an agreed amendment of the booking. All correspondence and documents are sent to the party leader who is responsible to us for all payments in respect of the booking and for ensuring that members of the party are kept informed of details affecting their arrangements. On receipt of the signed booking form and all payments referred to in clause 2 below, we will send written confirmation of your holiday arrangements to you. Rental of the Villa is reserved only for the use of persons named on the confirmation/invoice so please check the confirmation and any other documents carefully, and notify us immediately if any detail is not correct. A contract between you, the party leader, and us will come into existence when you have paid a deposit (or full payment if booking within 56 days of departure) and we accept your booking using our written confirmation. Your contract and all matters arising out of it are governed by English law. Bookings may not be assigned or occupants substituted except in accordance with these booking conditions. A non-refundable deposit of £100.00 is required immediately on booking, along with a £250.00 deposit security damage fee – which will be refunded within 7 days of departure once the Villa has been inspected for any damages or loss. If you book within 56 days of departure the full amount is due at the time of booking. The balance of your villa rental is due not less than 56 days prior to departure. This date will be shown on the confirmation invoice. If all payments due are not paid in full and on time, we reserve the right to consider your booking cancelled by you, retain any deposits held and require you to pay the cancellation charges as specified in clause 5. This is reserved exclusively for the people named on the confirmation invoice and no other persons whatsoever are permitted to stay there unless this has been agreed with us in writing and appropriate payments made. Local communities expect certain standards of behaviour; clients are required to observe them. You must vacate the property during the morning on the day of departure to enable cleaning and preparation to be completed prior to the arrival of new guests. This is normally 12.00pm. Should you or any member of your party be responsible for any breakages, loss or damage of any item at the property or of the property itself during your stay, a charge will be made after you leave the property to cover the cost of replacement or repair. This will be taken from your security fee and any extra costs will be charged direct to the team leader. Further charges will be made if extra cleaning is necessary after your departure. Special requests are also often made to us. Where requested in advance and in writing, we will endeavour to provide the additional service(s) or special request(s) but as these are outside of our control, we regret we cannot guarantee to do so. Failure to make provision of such service will not be a breach of contract on our part and our maximum liability will be a refund of any supplement paid. Please note – All groups other than large families are required to pay a damage deposit in addition to the breakage damage waiver. Any charges caused by wilful or negligent behaviour are not covered by the breakage damage waiver, will therefore be deducted from this deposit as they occur. If you need to change your holiday arrangements, we will do our best to help but we must first receive a written request from the party leader to do so. Because we tailor each holiday to suit individual client's requirements it is not always possible to make changes; so please let us know as soon as possible. The alteration becomes effective when we have given you written confirmation of this and is subject to a charge of £5 per person each time a change takes place, plus any costs or charges incurred or imposed by any of our suppliers. Any revised holiday arrangement must be taken in the same season as that originally booked. Except as detailed in the next paragraph, no change can be made within 56 days of departure. Any such change will be treated as a cancellation and will incur cancellation charges, as set out in clause 5. If you or any member of your party cancels the booking or part of it, this must be done in writing by recorded delivery or fax and signed by the party leader. Cancellation will become effective from the date it is received in writing at our office. All cancellations are subject to a charge payable by you. This is expressed below as a percentage of the total price. Cancellation received – Cancellation Charge More than 56 days - Deposit only 56 to 43 days - 30% 42 to 29 days - 50% 28 to 15 days - 75% 0 to 14 days - 100% NB Cancellation due to most reasons genuinely beyond your control (except disinclination to travel or financial reasons) is usually covered by a travel insurance policy and we thoroughly recommended that this is taken out. Occasionally circumstances beyond our control make it necessary to make changes to or correct errors in the brochure or other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However we promise we will only cancel your confirmed booking after the date the balance of the holiday must be paid where you have failed to make all payments due in full and on time or where we are forced to do so as a result of "force majeure" as defined in clause below. If for any unforeseen circumstances we have to cancel your booking we will ensure you receive a full and quick refund of all monies you have paid to us. Compensation will not be payable and no liability accepted as a result of unusual and unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care, No compensation will be payable if we cancel as a result of your failure to make payments due in full and on time. Very rarely, we may be forced by "force majeure" (see clause) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we receive refunds from our suppliers), pay compensation or meet any costs or expenses you incur as a result. In the unlikely event that you have a complaint whilst on holiday, we would ask that firstly you contact us direct on the numbers stated on your booking form. We will endeavour to do our best to rectify any problems as soon as possible. We consider travel insurance to be so essential that it is a condition of booking that you have comprehensive insurance cover. You must ensure that you obtain suitable insurance at the same time as booking holiday. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We take great care to ensure the accuracy of information printed on our web site or brochure and we accept responsibility for ensuring that when you book with us the property supplied is as described and to a reasonable standard. We are not liable for personal injury, illness or death as set out in the next paragraph. Our acceptance of liability is subject to clause 10 "force majeure" and other terms of these booking conditions. We will not be liable where any failure to perform or improper performance was due to:- (a) The act(s) and/or omission of the person(s) affected or; (b) Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or; (c) An event which either ourselves or the supplier of service(s) in question could not have foreseen or avoided even with all due care. Please note that we cannot accept liability for any damage, loss, expense or any sum(s) of any description which: (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could have foreseen you would suffer or incur if we breached our contract with you or; (b) did not result from a breach of contract or other fault by ourselves or where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business loss. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these Booking Conditions 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, acts of God, terrorist activities, technical problems with transportation, closures of ports and ferries, quarantine, epidemics, weather conditions, government action or other events outside our control. Holiday insurance, if you choose to take it, provides cover in respect of some of these events. Many of the services which make up your holiday are provided by independent third party suppliers. Those suppliers provide these services in accordance with their own terms and conditions. We do not accept any responsibility for third parties, luggage lost in transit or injury to persons during transit. For citizens not travelling on a passport issued by a member of the European Union it is possible that a visa is required. It is the responsibility of the party leader to confirm that all members of the party have valid passports and, where necessary, valid entry visa. Travel Insurance It is a condition of booking that all persons have Travel Insurance. This will usually cover the costs incurred through the inability to travel through illness or death of yourself or close relative, loss of baggage, repatriation in the event of illness and also other benefits. It is a requirement that the costs arisen from these conditions and the costs of repatriation are covered by the insurance. Linen, Towels and Laundry Please note bed linen and towels are supplied at the Villa, bed linen will be changed every 3 days. Towels will be cleaned when left for the maids. Laundry service is available once a week on a Wednesday. Details are left inside the Villa. All other laundry must be done in the town by yourselves. Transport Transportation is not provided, we would recommend that guests rent a car from Hua Hin Town centre or the Airport. There are many places you can hire from. The Villa is a taxi ride or car drive from the centre of Hua Hin. Water We do not recommend that you drink the water at the Villa, however it is filtrated on a pump system and comes naturally from a bore hole. Sometimes you may experience low pressure and short of supply after long term use. Electricity The Villa is set in the outbacks of the countryside and occasionally a lack of supply can occur due to the low voltage supply to the area. This is usually when all air conditioning units are on and lots of power sockets used. Therefore not all units can be used at once, ceiling fans are installed for your comfort. Pool Will be cleaned every week and is there for your enjoyment we hold no responsibility for an injuries caused by use of the pool or Jacuzzi. Details of how to use the Jacuzzi may be found at the villa. |
BOOK ONLINE
|